PRIVACY POLICY

LEARN OUTDOORS Ltd PRIVACY & COOKIE POLICY

Last updated: 2nd September 2026 - Learn Outdoors Ltd provides outdoor training, guidance and consultancy. This Privacy & Cookie Policy explains how we collect, use and protect personal information when you contact us through our website, by email or telephone, make a booking or purchase, participate in one of our activities or receive marketing information from us.

PERSONAL INFORMATION

Personal information is information which, by itself or together with other information available to us, can be used to identify you.

WHAT INFORMATION DO WE COLLECT

We collect information when you contact us, make an enquiry, make a booking or purchase or provide feedback.Depending on the service you use, we may collect:your name;telephone number, including mobile number;email address;postal address;date of birth and age;emergency contact details;parent or guardian details where applicable;medical information relevant to participation;consent information; andinformation needed to provide and administer our services.Where an organisation makes a booking on behalf of individuals, we may still need to collect information directly from the participants to enable us to safely and properly deliver our services.

MEDICAL AND CONSENT INFORMATION

Because our activities take place outdoors and can involve physical activity, we require participants to provide appropriate medical and consent information.Medical information is particularly sensitive personal information. We only use this information where necessary to assess and manage safety, provide our services and respond appropriately to medical or emergency situations.We keep this information confidential and only share it where necessary for the delivery and safety of our services, where required by law, or where there is an appropriate legal basis for doing so.We may refuse participation where required information has not been provided and, in our reasonable judgement, this would compromise the safety of the participant or others.

HOW DO WE USE YOUR INFORMATION?

We use personal information to:respond to enquiries;process bookings and payments;provide our training, expeditions and other services;manage participant safety and emergencies;communicate with participants, parents, guardians and booking organisations;keep appropriate business and financial records;improve our services and website;send marketing information where permitted; andmeet our legal and regulatory obligations.We will only use your personal information where we have a lawful basis to do so, such as where it is necessary to provide a service you have requested, to comply with a legal obligation, for our legitimate business interests, or where you have given consent.

WHO DO WE SHARE YOUR INFORMATION WITH?

We do not sell your personal information.We may share information with trusted third parties where this is necessary to provide our services or operate our business. This may include payment providers, website and IT service providers, relevant activity or expedition providers, emergency services or other organisations where necessary for participant safety, and professional or regulatory organisations where required.We only share information that is reasonably necessary for the relevant purpose and will take appropriate steps to protect it.

MARKETING

We may contact you about Learn Outdoors products, services, courses and expeditions where we are permitted to do so.You can ask us to stop sending marketing information at any time. You can do this by contacting us or, where available, using the unsubscribe option in our marketing emails.

HOW LONG DO WE KEEP YOUR INFORMATION?

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including any period needed to meet legal, accounting, insurance or other regulatory requirements.The length of time will depend on the type of information and why we need it.Medical and consent information will not be retained indefinitely and will be securely disposed of when it is no longer reasonably required.

COOKIES

Our website uses cookies and similar technologies to make the website work properly, remember preferences and understand how visitors use our website.Our website is hosted by Squarespace. We may also use services including:Google Analytics – to understand website usage;Google Ads – to measure and improve advertising;Meta Pixel – to measure advertising and website interactions;YouTube – to provide embedded video content; andStripe, Apple Pay and Google Pay – to provide secure payment functionality where available.Some of these services use cookies or similar tracking technologies.Where consent is required, we will ask for your permission before using non-essential analytics, advertising or tracking technologies. You can manage or withdraw your cookie choices through our cookie settings or your browser settings.

CHILDREN’S INFORMATION

Our services include activities for young people, including Duke of Edinburgh’s Award participants.We collect information about young people where it is necessary to provide our services and, particularly, to ensure their safety. Where appropriate, we also collect parent or guardian contact and consent information.We take particular care with information relating to children and young people and only use it for appropriate purposes connected with providing our services, safety, administration and our legal obligations.

KEEPING YOUR INFORMATION SECURE

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

YOUR RIGHTS

Depending on the circumstances, you have rights under data protection law to:ask for a copy of the personal information we hold about you;ask us to correct inaccurate or incomplete information;ask us to delete your information;ask us to restrict how we use your information;object to certain types of processing, including direct marketing;withdraw consent where we rely on consent; andrequest the transfer of certain information to another organisation.These rights are subject to certain legal exceptions. For example, we may need to retain information where we have a legal or legitimate reason to do so.To exercise your rights, please contact us using the details below.

CONTACT US

If you have any questions about this Privacy & Cookie Policy or how Learn Outdoors handles personal information, please contact us:

Learn Outdoors Ltd
1 Ty Seren
Nantmel
Powys
LD1 6EN

Email: enquiries@learn-outdoors.co.uk

COMPLIANTS

If you are unhappy with how we have handled your personal information, please contact us first so that we can try to resolve the issue.You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent regulator for data protection and privacy.

CHANGES TO THIS POLICY

We may update this Privacy & Cookie Policy from time to time to reflect changes to our services, the information we collect, the technologies we use or applicable legal requirements.The latest version will always be published on our website.